Job Responsibilities
Process customer orders accurately and follow up from order receipt through to successful delivery.
Coordinate with customers, sales personnel, warehouse team, and drivers to ensure timely fulfilment of orders.
Plan and schedule deliveries efficiently, ensuring delivery commitments are met.
Liaise closely with the Warehouse Manager on stock availability, picking schedules, loading arrangements, and delivery planning.
Monitor order status and proactively update customers on delivery schedules, delays, or changes.
Prepare and issue quotations, sales orders, delivery orders, invoices, and related documentation.
Handle customer enquiries, complaints, and feedback professionally through phone calls, emails, and messaging platforms.
Coordinate with suppliers and transport providers when required to support operational requirements.
Verify delivery documents, invoices, and receipts to ensure accuracy and proper record keeping.
Maintain accura...