Customer Services Manager (B2B)

Location: Middlewich, Cheshire (Office Based)
Salary: Up to £40,000 per annum (depending on experience)
Hours: Flexible working hours covering an operational window of 8:00am – 6:00pm. Start and finish times will be agreed to support staggered team coverage.

About the Role:

A well-established and growing logistics business is seeking an experienced Customer Services Manager to lead a small, office-based Customer Support team. This is an exciting opportunity to join a forward-thinking organisation that is investing heavily in the latest AI-driven technologies while continuing to expand its customer portfolio.

Reporting to the Head of Control Centre, you will oversee the day-to-day delivery of customer support operations, ensuring excellent service levels across a diverse B2B client base. You will also play a key role in driving process improvements through the implementation of new technologies and reporting platforms.