Description We are looking for an experienced Customer Service Manager - ENT to support customer-facing operations in Charlotte, North Carolina. This Long-term Contract position will guide project activities tied to order coordination, post-sale support, and service quality while working closely with internal teams and external stakeholders. The role is ideal for someone who can balance customer communication, operational follow-through, and process improvement in a fast-paced environment.

Responsibilities:
• Direct daily customer support activities related to product availability, order coordination, delivery timing, and follow-up service needs.
• Lead one or more project teams to keep pre-delivery and after-sale support efforts organized, on schedule, and aligned with customer expectations.
• Partner with operations, logistics, warehousing, and shipping teams to resolve service issues and maintain smooth order fulfillment.
• Track customer requests and project up...