Description
Position Overview

We are seeking an experienced Customer Service Manager to lead client service operations, drive customer satisfaction, and develop high-performing service teams throughout South Florida. This role is responsible for improving service delivery, managing client relationships, resolving escalated issues, and implementing processes that enhance the overall customer experience.

Key Responsibilities

+ Lead and develop a customer service team, providing coaching, training, and performance management.

+ Ensure exceptional customer experiences through timely issue resolution and proactive communication.

+ Manage escalated customer concerns and implement solutions that strengthen client relationships.

+ Develop and monitor service KPIs, including response times, customer satisfaction, and resolution metrics.

+ Collaborate with sales, operations, and recruiting teams to ensure seamless service deliver...