The Opportunity

Join our Medical Device Division as a Customer Service Manager, you will lead and develop the Customer Service team, overseeing daily operations to ensure the delivery of high-quality after-sales support and outstanding customer experience. You will be responsible for workload planning, performance management, team coaching, and fostering a culture of accountability, collaboration, and continuous improvement.

With a strong focus on customer satisfaction, you will drive process optimization initiatives, monitor service performance, and implement improvements that enhance operational efficiency and customer outcomes. In addition, you will collaborate closely with Customer Service Country and Regional Managers across EMEA, contributing to and leading cross-functional projects, driving the implementation of best practices, and supporting regional initiatives that strengthen service excellence and business performance.

What...