Customer Service Manager - Spanish + English (C1) needed inMadrid!

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Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.

Key Responsibilities

• Lead and manage a team of customer service representatives to ensure excellent customer experiences.

• Handle complex customer inquiries and provide timely, effective solutions.

• Develop and implement strategies to improve customer service processes and performance.

• Collaborate with other departments to enhance customer satisfaction and retention.

• Monitor an...