Managers – Customer Experience Zara (London Store)

Full-time | Full flexibility required (including evenings & weekends)

Based In Store Retail

At Zara, our stores are fast‑paced, high-energy environments where customer experience is everything. We’re looking for Managers – Customer Experience to lead our service culture on the shop floor and drive exceptional customer journeys across every touchpoint.

What you’ll do

Lead the customer experience in store

• Own the end-to-end customer journey, from fitting rooms to checkouts
• Drive speed of service, queue management and overall flow during peak trading
• Ensure the team delivers strong product knowledge and confident styling support

Support omnichannel services

• Ensure a seamless experience between online and in-store services
• Keep the team up to date with digital processes and service updates
• Improve how service areas opera...