Description
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.
Key Responsibilities

+ Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture

+ Oversee daily customer service operations, including order processing, inquiries, and issue resolution

+ Manage and resolve customer concerns via phone and email, including escalated issues

+ Process and oversee RMAs, mis-shipments, and customer contract administration

+ Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed

+ Collaborate cross-functionally with sales...