1. Quality Service Operation & Customer Satisfaction • Continuously find ways to improve Service Coverage • Suitable parts stocking for faster repair • Improve ASP technical competency through training and the release of service bulletins. • Outsourcing Projects • Manage the call center. • Standardize all customer service procedures and policies 2. Service Partner Management Service Network Outsource Vendor • Periodic review and evaluation of Service Partners and Outsource Vendors • Formulate and release Service Partner policy and guidelines. • Service Partner and Outsource Vendor meetings and operational reviews 3. Market Understanding • Gather customer service feedback. • Gather competitors’ service support information. • Analyze customer requirements with countermeasures. 4. Service Product • Launch of an extended warranty offering to the corporate market • Launch a Maintenance C...
Ready to Apply?
Join thousands of Americans building their careers