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Customer Service Manager

Company

INITIA MANAGEMENT PTE. LTD.

Location

singapore, singapore

Posted

June 07, 2026

Position Overview

            DUTIES & RESPONSIBILITIES  Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely 
Gathers customer information thoroughly and effectively, accesses and satisfies client demands 
Educates the salon customers based on their real needs during their visit to the shop 
Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters 
Maintains a positive, empathetic, and professional attitude toward customers at all times 
Attends to and communicates promptly to address customers’ queries at the most excellent approach 
Acknowledges and resolves customer feedback and concerns 
Knows products inside and out to answer product queries 
Communicates and coordinates with team and management 
Ensures customer satisfaction and increases customer retention <...
        

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Customer Service Manager

Position Overview

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