Customer Service ManagerWakefieldAbout Our Client
Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function
Job Description
Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectivesLeadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distributionLeadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customersDrive retention through delivery of world class service to B2...