A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.
Engage in genuine interaction with guests Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-agg...
Ready to Apply?
Join thousands of Americans building their careers