Business Unit: Enterprise Services Group

Key Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, system issues, and any problem encountered to the immediate superior to facilitate resolution.
• Submit required reports and documentation to the immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that may be assigned from time to time.

Key Qualifications

• At least 2 years of call center experience
• Experience in the banking industry is an adva...