Your Tasks

Order Management, Delivery, Customer Claims

• Responsible for the creation of new Customer accounts and existing customer store extensions by updating customer Master data within SAP
• Pricing maintenance of Customer List price as well as Promotional price in SAP
• Processing of Customer Orders in line with internal OM procedures, LSP routing and Customer delivery requirements
• Responsible to ensure highest Order Quality and Customer Infill by liaising with Customer and Sales to resolve Order errors
• Delivery bookings with customer and LSP to ensure aligned booking confirmations and delivery schedules
• Investigate and resolve all customer queries and implement corrective action to avoid recurrence in a timely manner
• Accountable for the resolution of pricing claims including the financial memo capture in SAP
• Responsible for actioning ‘Failed Deliveries’ with LSP and Customer tim...