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Customer Service Officer Sea Freight

Company

Fuku

Location

shah alam, selangor

Posted

June 29, 2026

Position Overview

Job Responsibilities

  • Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
  • Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
  • Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
  • Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
  • Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
  • Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.
  • Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and c...

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