About the Role As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You’ll Do - Handle all service requests via hotline, emails, and other means; handle complaints, feedback, incidents etc. relating to the services/operation.
- Handle notification of faults/breakdowns and complaints.
- Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting.
- Respond to emergency calls, coordinate appropriate actions, and notify relevant parties.
- Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement.
- Process bookings for meeting rooms, function halls, a...