Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines
Provide customer service for the overall Order Fulfilment from Order creation until Order closure
Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required
Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required
Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams
Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order
Other administrative tasks
Need to work over the weekend and public holiday for urgent arrangment <...
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