About the role
The Customer Service Officer serves as the first point of contact for shoppers and tenants, delivering exceptional customer service and ensuring a positive shopping experience. The role supports the daily operations of the Customer Service Counter, executes mall promotions and loyalty programmes, and assists in driving customer engagement initiatives.
Key Responsibilities Customer Experience & Service Excellence - Deliver professional, courteous and efficient customer service to shoppers, tenants and shoppers.
- Attend to enquiries, feedback, complaints and service requests, ensuring timely resolution and escalation where necessary.
- Maintain high service standards and uphold the mall's customer experience objectives.
- Provide information on directions, services, promotions, events and tenant offerings.
Customer Service Counter Operations - Manage the daily operations of the Customer Service...