Customer Care & Operations Manager

London (Hybrid – 3 Days Per Week In Office)

£35,000 DOE

This role sits at the centre of Boot Buddy and Sneaker Buddy and is ideal for someone who enjoys keeping things organised, solving problems and making sure nothing falls through the cracks.

Part of the role involves managing customer service, but this is equally an operations role. You'll be involved in everything from wholesale orders and logistics to helping coordinate projects across marketing and the wider business.

You'll work closely with the founders and become a key part of the team.

What You'll Be DoingCustomer Care

• Managing customer enquiries across email, social media and support platforms
• Resolving delivery issues, returns and product queries
• Managing customer reviews and helping maintain excellent customer satisfaction
• Identifying recurring customer issues and helping improve...