Join our dynamic and growing Operations team as a **Customer Service Representative** , where you will play a pivotal role in delivering outstanding service to our valued clients in **Life Insurance** . We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better.

As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment.

**Position Responsibilities:**

+ Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations.
+ Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive servic...