Job Description:

• Engage with customers through multiple channels (email, phone, chat, portal), and work to answer questions and resolve inquiries.
• Manage multiple customer interactions concurrently, including live chat, email, and case work, while maintaining high standards of accuracy and customer satisfaction.
• Confidently answer general questions about the company, its offerings, and policies.
• Collect customer information, product details, and identify the industry to route inquiries to the appropriate internal team.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Represent the brand with clarity and consistency across all interactions.
• Identify opportunities to educate customers and enhance their overall experience.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as myUL, file updates, etc., and opening cases, leads, or opportun...