We are seeking a Customer Service Representative to support customers throughout the testing and certification process. This role serves as the primary point of contact for customers from the moment they learn they need testing services until they receive their completed reports.
The Customer Service Representative will guide customers through onboarding, collect required documentation, coordinate project setup activities, answer questions, and facilitate communication between customers and internal UL Solutions teams. This position requires strong communication skills, attention to detail, and the ability to manage multiple customer requests in a fast-paced environment.
This is a highly customer-focused role involving frequent interaction through phone calls, emails, and customer management systems. Success in this position requires responsiveness, organization, and a commitment to delivering an exceptional customer experience.
This is an onsite position located in Lowell, Ar...