Customer Service Representative

Job Description:

The Customer Service Representative (CSR) is accountable for providing customer service support in the financial services sector to customers of our client, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.

The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.

Duties and Responsibilities

Provide support and services on calls and via emails for various activities such as:

oHandling requests on missing payments or payments history

oProvision of information on cheques / other payment methods

oProcess changes to instructions regarding payment tools / payment preferences

Process changes of personal data and customer addresses

oHandling queries relating to proof of life procedures / campaigns.

oSupport on internal pro...