Description
We are looking for an experienced Customer Service Representative to support a busy customer care operation in Houston, TX. This Long-term Contract position is well suited for someone who can manage complex service issues with professionalism, sound judgment, and a strong commitment to customer satisfaction. The right candidate will be comfortable working across multiple platforms, documenting interactions thoroughly, and delivering consistent service in a fast-paced environment. Prior exposure to energy or utilities settings is helpful, though not required.


Responsibilities:

• Resolve escalated customer inquiries with professionalism, empathy, and a focus on practical solutions.

• Record customer interactions, case updates, and outcomes accurately to maintain complete and reliable service documentation.

• Use CRM, ticketing, and related business systems efficiently while managing multiple tasks at the same time.

• Inve...