Training Hours: 8:30am - 5:00pm Monday - Friday EST
Post-training Hours: 8:00am - 6:00pm EST
Transition to a work-from-home model after training
Strong home internet connection required (at least 50 Mbps)
Responsibilities:
Communicate with customers via telephone using strong communication skills, active listening, and empathy
Drive solutions that best meet the customer s needs
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire t...
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