Minimum Qualifications:

Bachelor's/College Degree in any field

At least 1-2 years of call center experience in customer service and/or sales is preferred; however, full training may be provided to qualified candidates.

Exceptional verbal and written communication skills with a professional, empathetic, and customer-focused approach.

Basic proficiency in computer applications, typing, and navigation of CRM/ticketing platforms such as Zendesk (ZD), Salesforce, or similar systems.

Strong oral and written English communication skills

Ability to work independently and accomplish objectives with minimal supervision

Positive attitude, patience, willingness to learn, and initiative

Good judgment, customer-focused mindset, and goal-oriented approach

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)

Willing to work night shifts and holidays



Key Responsibilities:

Handle high volu...