CUSTOMER SERVICE REPRESENTATIVE SERIES

SUMMARY Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

PRIMARY DUTIES &

RESPONSIBILITIES

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

Provide a service such as a license, registration, title, permit, or program eligibility information

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such ...