Job Summary
Summary:
Customer Service Representative
This role will be In-charge of communicating with customers and deal with customer's inquiries.
Responsibilities:
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolutionMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customersInterpret customer needs, recognize symptoms, causes and solutions.Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as neededDemonstrate clear speaking and writing skills in English, and minimize th...