We’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all.

Key Responsibilities

Guest Experience

• Greet and welcome all mall visitors warmly, providing signature guest experience.
• Respond to inquiries about stores, events, promotions, and services with confidence and professionalism.
• Guide guests with clear directions to stores, facilities, and amenities.
• Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed.
• Manage lost and found procedures accurately and efficiently.
• Handle phone and email communications from guests.
• Offer assis...