Start your customer service journey with Eastlink as a Customer Service Representative. This role combines on-site and remote work opportunities with a focus on delivering exceptional customer support.
Eastlink, a family-owned telecommunications leader, is seeking a Customer Service Representative to assist customers with inquiries about billing, services, and promotions. This role is ideal for those who thrive in a fast-paced call center environment, emphasizing strong communication and adaptability. You will address customer needs, recommend services, and provide solutions while meeting performance targets.
Key Responsibilities:
• Answer customer inquiries about accounts and services
• Identify needs and recommend products or promotions
• Assist customers with upgrades and service changes
• Resolve concerns efficiently while enhancing the customer experience
• Document interactions accurately using multiple systems
Requirements:
• Strong communication and a...