Drive customer satisfaction as a Customer Experience Representative for Permacon in Milton. Serve retail customers like Home Depot with efficient order management and support.
In this role, you will be instrumental in ensuring that customers are satisfied with the products and services offered by Permacon. You will manage inquiries, process orders, and resolve issues promptly while maintaining accurate records. Being bilingual in French and English is essential for this position.
Key Responsibilities:
• Support retail customers with order inquiries and complaints
• Enter orders and provide status updates on deliveries
• Verify order accuracy and ensure timely shipment
• Assist in building truckloads and processing returns
• Maintain detailed records for audits and compliance
Requirements:
• Bilingual in French and English
• High school diploma or relevant experience
• Detail-oriented with strong mathematical skills
• Experience with multi-line phone ...