The Opportunity:

We are currently partnering with a well-established national business to recruit a Customer Service Representative for an immediate contract opportunity based in Oakleigh. This role sits within a busy and collaborative customer service team and will suit someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and can confidently manage customer enquiries across both phone and email. Supporting a key business transformation project, this is an excellent opportunity to join an organisation with a strong customer-first culture and positive team environment.

Key Responsibilities:

• Manage high volumes of inbound customer enquiries (30–50 calls daily)
• Respond to customer queries relating to ETAs, pricing, proof of delivery, tracking information, and general order enquiries
• Manage customer email enquiries and provide prompt follow-up...