ZONA FRANCIA

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Customer Service Representative
About the Job

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• To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
  
• Supports the order-to-cash process with excellence in order processing.
  
• Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
  
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
  
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  
• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additio...