The key objective of this role is to handle customer inquiries and resolve issues efficiently, ensuring a positive experience while maintaining service standards. Required skills include clear verbal communication in English and Arabic, active listening, problem-solving, and basic computer proficiency. The role focuses on managing calls or messages, processing requests, and documenting interactions accurately.

• Handle customer inquiries and resolve issues efficiently to ensure a positive customer experience
• Maintain service standards while managing inbound calls or messages
• Process customer requests and document interactions accurately
• Demonstrate clear verbal communication in both English and Arabic
• Apply active listening, problem-solving, and basic computer proficiency skills