Your Job

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The Customer Services Representative is not a Contact Centre role where you will be endlessly on the phone, it is an operational support role function to our wider Sales Team. You will be the frontline contact for Brooks retailers in the Benelux and for your appointed Sales Reps. You will be responsible for upholding the established standards of customer service excellence set by the Brooks Customer Service team whilst always looking for opportunities to excel.

Brooks Customer Services meet the needs of the retailers and Sales team by building strong relationships and supporting them through order processing, tracking and reviewing KPI’s as well as product knowledge. You will play a key role, being an important line of communication for colleagues on the road. As a Customer Service Representative, you also communicate daily with Finance, Sales, Operations, and Marketing.

Your Responsibilities:

Customer Orde...