Job Overview:

We’re looking for passionate and experienced Customer Service Representatives who can provide excellent support to our clients in the Billing Account . You’ll be responsible for assisting customers with billing inquiries, account issues, and payment concerns while ensuring a positive customer experience.

Roles and Responsibilities:

• Handle customer inquiries related to billing statements, payments, and account adjustments.
• Provide accurate information and resolve billing disputes or discrepancies.
• Process account updates, payment arrangements, and refunds as needed.
• Maintain professionalism and empathy in every interaction.
• Document all customer interactions and resolutions accurately in the system.
• Collaborate with internal teams to ensure customer issues are addressed promptly.
• Meet individual and team performance targets (AHT, CSAT, quality,...