Job Overview

Design N Rank Inc. is seeking a dedicated and professional Customer Service Representative to join our team. This is a full-time position based in our Ottawa, Canada office. As a leading provider of custom web design, social media management, and online branding solutions, we pride ourselves on creating unique digital experiences that enhance our clients' online presence and drive customer engagement. The successful candidate will be the first point of contact for our clients, playing a crucial role in delivering the exceptional service that turns casual visitors into lifelong partners.

Responsibilities
 

• Serve as the primary point of contact for client enquiries via email, phone, and online platforms.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle client complaints, provide appropriate...