Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What You’ll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.

Key responsibilities Answer inbound voice calls from customers regarding automotive queries Calling customers back with relevant feedback Conduct research to provide answers for customers to resolve their issue Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service Apply empathy and patience when dealing with irate customers Apply excellent listening skills and probing techniques to establish relevant information to resolve the query Requirements Matric National Diploma with English as a 2nd language subject pass mark 2 years call centre and ...