**Job Title: Customer Service Representative**
**Job Description**
The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of the organization's products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations.

**Responsibilities**

+ Communicate with customers regularly for updates on in-progress jobs via phone or email.
+ Resolve customer inquiries related to jobs and quotes promptly.
+ Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.
+ Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
+ Ensure quotes are processed efficiently and within defined timeframes.

**Essential Skills**

+ Collaborate effectively with other de...