Job Title: Customer Service Representative (Non-Voice)



Location: IT Park, Cebu City



Job Description:



We are looking for Customer Service Representatives to join our growing team. The successful candidate will be responsible for handling customer concerns through non-voice channels while ensuring excellent service and customer satisfaction.



Key Responsibilities:



• Respond to customer inquiries through chat and email support channels

• Provide accurate information regarding products and services

• Resolve customer concerns in a timely and professional manner

• Maintain records of customer interactions and transactions

• Follow company policies, procedures, and quality standards



Qualifications:



• At least High School Graduate or Senior High School Graduate

• With or without BPO experience

• Basic computer and internet navigation skills

•...