Description
• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
• Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
• Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
• Capture concerns of the customer and properly document calls to create a case.
• Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
• Work fluidly with team for clear feedback and growth opportunities.
• Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
• Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
• Demonstrated technical proficiency in using call center software and tools to manage customer interactions and...