On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Customer Service Representative (CSR)

Location: Taguig City (BGC/McKinley Hill), Philippines | Chennai, India | Remote (Account Dependent)

Employment Type: Full-time

Reports to: Team Lead / Operations Manager

Job Purpose

As a Customer Service Representative at iOPEX, you will be the primary point of contact for international clients and customers. Your goal is to provide high-quality support, resolve complex issues, and ensure a seamless digital experience using iOPEX’s specialized process innovation and AI-driven tools.

Key Responsibilities

• Omnichannel Support: Respond to customer inquiries promptly and accurately via phone, email, and live chat .
• Issue Resolution: Diagnose, troubleshoot, and resolve customer concerns regarding order status, tracking, ...