Role Overview: A dynamic and people-focused Customer Support Admin role managing all customer interactions across social media platforms, emails, and comments sections. You will be the first point of contact for customers, ensuring a smooth and positive experience from enquiry through to delivery.

Key Responsibilities

• Handle all customer enquiries via social media, email, and comments in a timely and professional manner.
• Process orders by collecting relevant customer details accurately.
• Share shipping and tracking details once orders are dispatched.
• Address product‑related questions and direct customers to the wider community for peer experiences.
• Monitor community channels and engage when relevant to orders or complaints.
• Keep customers informed of stock updates, delays, or any announcements.
• Maintain a warm and professional relationship with customers throughout their journey.

Key Skills &...