About the job Customer Service Representative

We are seeking to hire a Customer Service Representative for a leading logistics and shipping company in Dubai.
Key Responsibilities:
1- Responding to customer inquiries and requests in a timely manner via phone, email, and other communication channels.
2- Providing accurate and helpful information to customers about shipping schedules, rates, and regulations.
3- Coordinating with internal teams to ensure that customer requirements are met, such as arranging shipments, tracking cargo, and resolving issues.
4- Addressing customer complaints and resolving issues to the customer's satisfaction.
5- Maintaining accurate records of customer interactions and transactions.
6- Proactively identifying opportunities to improve customer service and communicating these to management.
7- Staying up-to-date with industry trends and best practices in customer service.

Qualificat...