Description
We are looking for a Customer Service Representative to support a busy insurance service environment in Durham, North Carolina. This Long-term Contract position is ideal for someone who is comfortable managing a steady stream of customer interactions while delivering accurate, detail-oriented support. The person in this role will help customers by phone and email, document information carefully, and keep service requests moving efficiently.


Responsibilities:

• Manage a high volume of incoming calls while providing courteous, solution-focused support to customers.

• Respond to customer questions, concerns, and service needs through both phone and email communication.

• Enter customer details, service updates, and order information accurately into company systems.

• Place outbound calls when needed to follow up on requests, confirm information, or provide status updates.

• Schedule appointments and coordinate ser...