Customer Support Representative – Part‑Time, Hourly | Scalable Coverage

Overview

We are seeking a high‑quality customer support representative to provide responsive, culturally fluent, and flexible customer support for a premium DTC brand. The ideal candidate can scale coverage up during key product launches and marketing moments, while remaining lean during quieter periods.

Billing will be hourly, and weekly schedules will be shared at least one week in advance whenever possible.

Initial Staffing Model

• Candidate with consistent weekend availability
• Approximately 20–35 hours per week (total)
• Schedules shared one week in advance
• Hours may fluctuate based on:
  • Product launches
  • Promotions
  • Press and influencer activity

Scope of Work & Responsibilities: Customer Support & Communication

• Manage customer inquiries via email and chat in Gorgias
• ...