To serve customers by providing product service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
Possessing a strong team spirit motivation and friendly environment with all customer and Colleagues

Specific Job Accountability
Provide excellent customer service by attending to incoming calls within the quality guidelines
Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
Contribute to the business by generating new prospects/Leads and upselling fo...