EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.
Pay: $18
Key Responsibilities:
- Respond to customer inquiries via phone regarding electric services, billing, and service outages
- Assist customers with account setup, payments, and service modifications
- Process service requests, including new connections, disconnections, and transfers
- Provide accurate information on rates and policies
- Troubleshoot and resolve billing discrepancies and paymen...