Position Overview
Description We are looking for a Customer Service Representative to support day-to-day front-line service operations in Fort Wayne, Indiana. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers in person and over the phone. The person in this role will provide dependable administrative and customer support while learning additional duties through cross-training to strengthen team coverage.
Responsibilities:
β’ Welcome customers professionally and provide timely assistance with questions, requests, and service needs.
β’ Answer and route incoming calls to the appropriate departments while maintaining a courteous and efficient experience.
β’ Sort, distribute, and manage daily mail and related correspondence with accuracy and attention to detail.
β’ Perform administrative support tasks that help keep daily office and customer service operations running smoothly.
β’ Build f...