Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and chat channels

• Assist customers with booking, modifying, and cancelling business travel arrangements

• Resolve customer issues and complaints efficiently, escalating complex cases when required

• Provide accurate information reg...